M3205 - Professional communication

Module objectives:

·         To master the issues and procedures of communication in a professional environment.

Skills covered:

·         Communicating in groups and team working.

·         Organising and facilitating a meeting.

·         Knowing how to welcome, listen and popularise.

·         Understanding the recruitment process.

·         Preparing and defending an internship or tutored project report.

Prerequisites:

·         M2205

Content:

·         Group dynamics (including leadership, authority) and methods of team working.

·         Preparation of an application folder (letter, email and CV, electronic CV).

·         Training for recruitment interviews (telephone or face to face) and selection tests.

Implementation procedures:

·         Interview, psychometric testing.

·         Supporting letter and email, CV.

·         Role play, improvisation, debate.

Possible extensions:

·         Interview techniques: identification and clarification of a client's needs.

·         Training in defending a report.

Key words:

Recruitment; Internship or project report; Group dynamics.